Nile Gateway Properties
Alexandria, Egypt · Call Center + Brokerage · 80 agents, 1 call center
1,200
Leads/day
0 FTE
Added for WA
82%
AI qualification rate
<30s
First AI response
The challenge
Nile Gateway runs a Meta Ads campaign that brings 1,000–1,500 inbound WhatsApp inquiries per day. They had 20 dedicated call center agents just to respond to WhatsApp messages, and still couldn't keep up. Quality was inconsistent — different agents gave different answers about pricing and availability.
The solution
Zold's AI now handles the first 5 exchanges of every WhatsApp conversation automatically — qualifying the lead, answering FAQs about pricing and availability from the inventory, and booking viewings for high-intent leads. Only leads scoring above 70 are escalated to a human agent. The 20 call center agents now focus exclusively on warm and hot leads.
The results
- Handling 1,200+ leads/day without adding a single new agent
- AI qualifies 82% of leads before human involvement
- First response under 30 seconds for every inbound message — 24/7
- Human agents now handle 4× more qualified leads per day
- Customer satisfaction scores up 28% due to consistent AI responses
“We run a Meta Ads campaign that brings 1,000+ leads a day. Zold's AI handles all of them immediately — we only intervene for the hot ones. We didn't hire a single new agent for WhatsApp, but our qualified lead volume tripled.”
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